Breakdown Assistance
You're not alone
We will help you as soon as possible
Everyone who hires a vehicle from Avis receives a basic level of roadside assistance to help in their time of need.
In the unlikely event that you experience any difficulties, we'll get you back on the road as quickly as possible.
In the unlikely event that you experience any difficulties, we'll get you back on the road as quickly as possible.
If you need roadside assistance, you have to contact us or your service provider. You will find all their contact details inside the car.
In case of mechanical failure:
The mechanical breakdown in our cars are rare. However, if you encounter any problem with the vehicle in a place that allows us to do so, we will provide free roadside assistance. The road team will try to repair the car immediately, if this is not possible we will take you and your companions to the nearest rental office in order to get an alternative car immediately.This includes:
- Flat battery. If your vehicle experiences battery failure, we will give you a jump start.
- Fuel delivery. If you run out of fuel, we will deliver fuel to your location to get you on your way (fuel charges will apply).
- Tyre assistance. We will replace a flat or damaged tyre with the spare or provide a tow to the nearest service facility
- In case of breakdowns we tow the to the nearest service facility "inside City" and to the nearest city "Highroad"
The small print
- Avis works with Hemaya company. You can find all contact details inside your car.
- Roadside assistance is applied to rents within Saudi Arabia.